Shipping policy

Made to Order

Every DA.228 garment is individually produced to order in Mexico. Each piece is crafted specifically for the client using carefully selected materials and refined production techniques.

Production Timeline

Please allow approximately 30–40 business days for production before your order is shipped.

Production timelines are estimates and may vary depending on fabric availability, artisanal processes, and production schedules. While we strive to meet the estimated timeframe, occasional delays may occur.

Shipping

Once production is complete, your order will be carefully packaged and shipped to the delivery address provided at checkout.

Shipping times vary depending on the destination and selected shipping service.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

DA.228 is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or any circumstances beyond our control.

International Shipping & Customs

International orders are shipped via trusted international carriers such as DHL or FedEx, depending on the destination.

Depending on the destination country and the value of the order, customs authorities may require additional information from the recipient, such as a tax identification number, fiscal number, or similar documentation, to complete customs clearance.

These requirements are determined by local customs regulations and are outside of DA.228’s control. If additional information is required, the shipping carrier will contact the recipient directly.

Any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the sole responsibility of the customer. These charges are not included in the purchase price or shipping cost.

Fabric Availability

In the rare event that a selected fabric becomes unavailable after an order has been placed, DA.228 reserves the right to substitute it with a comparable fabric of equal quality and value.

If no suitable alternative is available, DA.228 may issue store credit for the affected order or contact the customer to discuss available options.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. DA.228 is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and retain all original packaging.

If your shipment is lost in transit, please contact us at customercare@da228.com, and we will work with the shipping carrier to investigate the issue. Please note that carrier investigations may require additional processing time.